Medical case managers (assist with you getting medical treatment) and vocational rehabilitation professionals (assist with you getting a new job after a work injury) are paid for by workers’ compensation insurance company.
These ‘case managers’ are supposed to be ‘neutral’. Some are. Some are not. Yet, what is more important is to understand that they will generally note EVERYTHING you say into their notes. These notes are sent to the insurance adjuster along with a monthly report that may be used against you to deny your claim, deny treatment you may need, or to otherwise destroy the value of your claim by showing that you are desperate to settle.